Hey Stacey’s “Terms Of Use” govern the use of this website and the purchase of any products on it. The website is operated and owned by Hey Stacey Co Pty Ltd.

The context used on this website, “we”, “us” and “our” is regarding to www.heystacey.com and “your” and “you” means you, the customer or user of this website. If you don’t agree with our Terms of Use, do not use this website. The following Terms of Use posted on this website establish an agreement between Hey Stacey Co and it’s visitor, ruling your access and use of all functionalities and content available on the Hey Stacey website, relevant micro-sites accessed through the URL www.heystacey.com, related domain names, or any other website of Hey Stacey Co. Any visitation on the website of Hey Stacey Co, you are consensually accepting to practices outlined in the Terms of Use. We are allowed to modify the Terms of Use if needed and your extended use of this Site following said changes will proclaim your agreement to be bound by the modified Terms of Use. Contact Hey Stacey Co by emailing (insert email here) should you require any assistance. 

In simpler terms: Using the Hey Stacey website, you agree to the terms written on this page.

Copyrights, Trademarks and Content

All content proclaimed on this Site, including but not limited to text, graphics, logos, images or code etc is copyrights under all copyright laws, and belongs to www.heystacey.com. Copyright 2019, Hey Stacey Co Pty Ltd. ALL RIGHTS RESERVED. We allow you permission, the customer, to electronically copy and print out hard copied sections of this Site for the purpose of purchasing product/s from www.heystacey.com. If you do not acquire our written consent prior, any type of use, including however not limited to the imitation, modification or distribution of the content on this Site is prohibited and may result in criminal charges. Furthermore, you agree to not delete or modify any proprietary notices downloaded from the Site. All trademarks, trade names and service marks of www.heystacey.com used on the Site are trademarks or registered trademarks of Hey Stacey Co Pty Ltd. All content, including third party trademarks, designs and related property rights mentioned or displayed on this Site are protected by state laws and regulations. We permit you to use the content only as authorised by Hey Stacey Co Pty Ltd outlined in the Terms of Use. Any misconduct or misuse of the above listed content is strictly prohibited and may result in criminal charges. “Content” is defined as the information in regards to the aesthetics and functions of the Site, such as, graphics, all text, images, logos, videos and audio files. Hey Stacey Co Pty Ltd endeavour to ensure that all information on this site is correct. The use of www.heystacey.com is at your own risk. Hey Stacey Co Pty Ltd reserve the right to withdraw, permanently or temporarily any content found on this Site at any given time for any reason. Any removals may be without and notice and immediate. We confirm that Hey Stacey Co Pty Ltd will not be liable to you or any third party for any said changes or withdrawals. 

Any opinions or advice given on the Site or social media platforms such as Youtube are stated as personal opinions of those authored by Hey Stacey Co Pty Ltd. If you decide or agree to publish content in relation to Hey Stacey Co Pty Ltd, you agree to be solely responsible for the content you have created and published and cannot be used against Hey Stacey Co Pty Ltd. By publishing content, you grant permission to Hey Stacey Co Pty Ltd the right to use any content provided by you for its own purposes which can include but not limited to republication on the Site or social media platforms correlating to Hey Stacey Co Pty Ltd. We do not commit to checking all content created by you and will not be held liable for any third party posts. For any complaints about posts made by Hey Stacey Co Pty Ltd, please email (insert email address here). Hey Stacey Co Pty Ltd reserve the right to publish or remove any comment/s made including those that are believed to be unlawful, racist, hateful or violent, defamatory, invasion of privacy, or detrimental to Hey Stacey Co Pty Ltd or people. This Site and social platforms are available to the public therefore anything you consider confidential should not be posted to this site or its social platforms for your own safety and wellbeing.

Purchasing Product

Purchasing merchandise from Hey Stacey via the Site requires you to provide your personal details. To be precise, you must provide your real name, shipping address, email address and phone number. You must provide payment details for one of the payment options available to you. We accept credit card, Afterpay, Amex, Klarna, Paypal and Zippay. You are required to provide details that are correct and in turn confirm that you are the person referred to in the billing information section. By processing an order on www.heystacey.com, you are permitting us to process a charge on the chosen payment option selected by you. Hey Stacey Co Pty Ltd reserve the right to decline an order if we were unable to obtain authorisation for payment, shipping restrictions or that an item is out of stock. Please use our Privacy Policy page to provide you with further information on how we use your information and data. In the circumstance that an item is out-of-stock, we may offer you to join a waiting list or refund you in the case that when in the process of ordering your purchase online, stock levels change due to sell-out or stock recall for whatever reason. All orders are processed relative to the current exchange rates from the Australian Dollar (AUD). Please note if a refund is issued, transactions are subject to change depending on the exchange rate at time of refund. Please note, all images may not show extact tone. Due to monitor brightness and resolutions

Changes To Terms, Products and Prices

Hey Stacey reserves the rights to make changes at any given time to the written Terms of Use above and below. We recommend frequently checking any changes that could affect you or a future purchase. The prices shown on our website are final and can be changed at any time without notice or reason given. We also reserve the right to make changes to product listings and to other content on the Site, at any time without given reason. Hey Stacey make it their goal to provide you with the correct information in regards to our product descriptions. We understand that errors and misinterpretations may occur and will not be held liable for any misunderstandings on your part unless discussed otherwise. Hey Stacey reserve the right to make any corrections to said errors or misinterpretations that have been identified by Hey Stacey or its visitors. 

Payment And Security 

Your identity and financial protection is held at the highest point of priority at Hey Stacey Co Pty Ltd. We are committed in ensuring our Site is safe and secure to use. In order to prevent any unauthorised access or disclosure, we have put into place suitable physical, electronic and managerial procedures to safeguard the information collected online. All customer information is secured and is only accessed by a strictly limited number of staff that have legal access rights. Hey Stacey used 2048 bit SSL Comodo (secure sockets layer) encryption technology when processing financial details. Furthermore, we take reasonable care in ensuring your details of your order and payment secure. All added taxes and duties are not charged by us, it is your country’s government.

Details of your personal information that Hey Stacey collects includes:

  • Your Name
  • Delivery and billing address
  • Email address
  • Contact number
  • Transaction details
  • Business name (applicable to customers under our trade program)
  • Hair trade qualifications (applicable to customers under our trade program)

These details are used by Hey Stacey to:

  • Complete an order
  • Communicate transactional and delivery information
  • To provide and administer operations, products and services
  • Process payments, exchanges and refunds
  • Verify your identity
  • Conduct surveys for your review and feedback

Promotion Codes

All promotion codes are non-transferable and holds no cash value or alternative. Promotion codes cannot be used in conjunction with any other promotion, code or offers and must be redeemed by the date published, if provided. Promotion codes cannot be exchanged for cash. All promotional codes are a one time only code that must be used in their entirety in a single purchase. In the case where promotions are one or more items are required to be purchases in order to receive a discount on a second item, the discount will be applied to the equal or lesser valued item.  All promotional codes exclude K18 and Olaplex products. Hey Stacey reserves the right to discontinue any promotions at its sole discretion. No promotional code can be applied to shipping charges or purchase of eGift cards. If you are needed to refund or exchange an item purchased using a promotional code, the promotional code cannot be reused if expired or honoured on future orders. A credit or refund will be applied for the amount purchased with your own money, not by deductions made from the promotional code.